If the customer is availing of any services provided by the company is an acknowledgment and acceptance of the customer below mentioned Terms and Conditions.
All services provided and assured by the Company are subject to full payment realization before departure. If in case payment is made through cheque, the Package/ tour component will be delivered only after the amount disbursement.
The company has the right to amend, alter, vary, or withdraw any tour holiday, excursion, or facility, whether advertised or published at any time for any reason.
The company has the right to substitute a similar-class hotel if it is advisable or necessary in both cases. And if it happens, the company shall not be liable for any damages, additional expenses, or consequential loss suffered by the tourist/Group.
The company will not be liable if the tourist suffers any losses because of hotel information received by the supplier of the hotel travel component.
The company received information regarding hotels through a supplier of the hotel travel component. The company continuously validates and authenticates this information in utter good faith. The hotel travel component also offers descriptions, photographs, sketches, and a list of amenities/facilities.
Generally, one suitcase is at most 20 kgs for International Flights and 15 kilograms for Domestic Flights. And one piece of cabin baggage is permitted at most 7 kg. But checking with the airline/Overseas Tour Operator/Transporter is always advisable. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage must have linear dimensions (Length + Height + Width) at most 45 inches. The Transporter may charge an extra amount for the excess baggage. Against loss or late delivery of baggage, payment is subject to conditions laid down by the airline/overseas tour operator/hotel. The Company will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airline, tour operator, hotel, or anyone else
Packages: Wherever transportation is provided based on Seat in Coach (SIC) same is on sharing basis. Sightseeing Tours: Transportation is provided based on Seat in Coach (SIC) same is on sharing basis or a Private vehicle basis depending upon the tour/tour option booked. Airport Transfer: Transportation is provided based on Seat in Coach (SIC) same is on sharing basis or a Private vehicle basis depending upon the transfer/transfer option booked.
The number of meals, including breakfast, always corresponds to the number of nights booked by the Tourist in the hotel. Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change the meal arrangement if necessary. The meals are preset, and the choice of menu is not available.
The Company suggests the Tourist/Group spend holiday money partly in currency and traveler cheques. It is advisable to arrange the same at least a week before departure. Traveler cheques are the safest way to carry money as they are ready to cash for a small service charge. If currency or cheque is stolen, The Company will not be responsible for any loss or damage to the customer.
The amount paid at the time of booking is non-refundable. We do not accept any form of cheque. The bookings will be processed only after paying 30% of the total amount. The total amount must be paid twenty days before the tour/stay starts. We will remind you of full payment 30 days before the tour/stay starts. Please deliver complete payment to avoid cancellation of the arrangement. For instant or on-the-spot bookings, 100% payment is required before bookings are processed. By Cash / Cheque / Demand Draft By Electronic money transfer (RTGS & NEFT) By Online Payment Paypal By Wire transfer / Telex Transfer (for international clients/ agents) If payment is by cheque, payment should be made at least 01 weeks before the delivery of documents. The cost of the outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).
The Company is a booking agent for the overseas tour operator/travel component supplier and is a travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities commonly available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, nor does the Company own or control any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel components, the Company shall not be liable for any injury, death, loss, deficiency in service, or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company, etc.
The refund will be in the same currency used in the payment and at no interest. The company does not assume responsibility for the difference in the local currency value due to the fluctuation of exchange rates. Processing of cancellation must be done by formally writing to the Company. The request will be acted on in a working day except for Sat/Sun and national holidays.
60 days pre-travel date - 70% amount will be refunded of the total package cost
59-40 days pre-travel date - 50% amount will be refunded of the total package cost
39-25 days pre-travel date - 25% amount will be refunded of the total package cost
24-15 days pre-travel date - 15% amount will be refunded of the total package cost
Less than 15 days - No Refun
Cancellation charges for Star Cruises booking shall apply as per star cruises cancellation rules.
Cancellation charges for Hotel booking shall apply as per Hotel / Supplier cancellation rules.
Cancellation charges for Flight bookings shall apply as per Airline cancellation rules.
Please note - Irrespective of the cancellations mentioned above slabs – in case of cancellation of tour/travel services after the booking is made with us - a minimum 10% service charge would be applicable.
If you cancel the trip after commencement, the refund will be restricted to a limited amount depending on the amount we could recover from the hoteliers we patronize. We are not responsible for refunding unused hotel accommodations, chartered transportation, and missed meals.
In case of extraordinary train journeys (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
No refund would be made for the booking made for high peak season (from 20th Dec to 15th Jan)
Regarding the refund of unused/unutilized services (which are paid for and canceled in advance), the refund amount would be worked out based on the cancellation policy described above, and the money would be accordingly refunded to the person who has paid us. Due to banking procedures, please note that the refund process may take 2 - 4 weeks. If the refund is made to the credit card account OR Bank account, the bank charges will be debited from the refund amount.
All disputes about the tour and travel, travel-related services, adventure activities conducted by the Company, and any claim arising there-under shall be subjected to Varanasi UP., India jurisdiction only.
Travel tour packages/travel tour components that you intend to book from us are of such nature that one has to undertake considerable walking and physical activity to enjoy them. All tours involve long hours of traveling. Some tour components may include theme park activities such as speed boat rides, balloon rides, and other adventure sports suitable only for medically/physically fit persons. Therefore, we forewarn heart patients, pregnant women, senior citizens, persons requiring special care, patients with respiratory disorders, and persons with arthritis, blood pressure, and diabetes not to undertake the tour. There will be no medical help that can be provided during such times. It is therefore advised not to venture if any person requires special medical attention during the tour. No luggage assistance exists; every tourist is expected to manage their luggage. Some tourist products need elevators/escalators, and one may have to use stairs.
Despite the warning mentioned above for tourists who undertake the tour of their own volition and risk, MadoverTrip company will not be responsible for any medical complication that may arise. Also, one must be medically fit and energetic to undertake tour packages. Therefore, you must satisfy yourself by undergoing a medical checkup and obtaining a medical fitness certificate from your registered medical practitioner.
Standard Booking Procedure (in case of Offline Bookings)
If you are booking within ten days of the travel date, You will need to make payment of 100% of the tour package cost/ tour components costs when the booking process is undertaken. Any amendment or cancellation made by the traveler would be chargeable per the cancellation policy. If you are booking within 10 – 20 days of the date of travel, you will need to make payment of 75% of the tour package cost/tour components costs when the booking process is undertaken. Any amendment or cancellation made by the traveler would be chargeable per the cancellation policy. Balance payment will be required at the time of booking confirmation. If you are booking within more than 20 days of the travel date, you will need to make payment of 50% of the tour package cost/tour components costs when the booking process is undertaken. Any amendment or cancellation made by the traveler would be chargeable per the cancellation policy. Balance payment will be required at the time of booking confirmation. Suppose your booking has tour components that must be guaranteed per stipulated conditions. In that case, you will need to make payment of 100% of the tour package cost/ tour components costs when the booking process is undertaken. No cancellation will be allowed once the booking is made, even if a short payment has been made for some reason. The tourist must complete the entire payment whether they travel or not.
The Company will not be liable to any passenger for refund, compensation, or claim for shortening of the tour about tour shown in the itinerary or any cancellation, route change or postponement, or delay of any airlines due to any reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.
Guest’s acceptance and signature on the booking form shall mean complete acceptance of the ‘Terms and Conditions’ contained herein by the guest(s). If one person is acting on behalf of the other members of the Group signing the ‘I ACCEPT,’ it shall be deemed that the others have duly authorized the concerned signing person. The signing person must write down the members’ names under his name.